Terms of purchase and use

IN THE ONLINE STORE www.stamatiakalia.com

  1. Introduction

This document (together with any document referenced herein) sets out the terms governing the use of this website (www.stamatiakalia.com) and the purchase of products through this website (hereinafter referred to as the “Terms”).

Please read these Terms, the Cookies Policy and the Privacy Policy (both hereinafter referred to as the “Data Protection Policies”) carefully before you start using this website. By using or placing an order through this website, you agree to be bound by these Terms and the Privacy Policy, so if you do not agree, you should not use this website.

These Terms may be amended. It is your responsibility to read them at regular intervals, as the Terms in force at the time of drafting the Contract (as defined below) are also applicable.

If you have any questions regarding the Terms or the Data Protection Policies you can contact us using the social media (face media), instagram in the accounts stamatia kalia and stamatia.kalia respectively or in the website of the e-shop www. stamatiakalia.com.

The Agreement (as defined below) may be executed, at your option, in any of the languages in which the Terms are available on this website.

  1. Our data

The sale of products through this website under the trademark “stamatia.kalia” is carried out by HATZISTERGIOU STAMATIA CLOTHING RETAIL a Greek sole proprietorship based in Thessaloniki, Komninon street no. 23, Tax Identification Number: 077651671 / Tax Office of Thessaloniki.

  1. Your Details and Your Visits To This Website


The information or personal information you provide to us is subject to processing under the Data Protection Policies. By using this website you provide your consent to the processing of this information and data and you declare that all information and data you provide to us is true and accurate.

  1. The Use of our Website

By using this website and / or placing an order through it, you undertake:
a. Use the website only to submit legitimate questions or orders.
b. Do not place false or fraudulent orders. If we reasonably consider that such an order has been submitted we have the right to cancel it and inform the competent authorities.
c. Provide us with your correct and accurate e-mail address (e-mail), your e-mail address and / or other contact details. You also agree that we may use this information to contact you if necessary (see the Privacy Policy).
If you do not provide us with all the information we need, we will not be able to promote your order. By placing an order through the website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.


  1. Availability of Services

The products offered through this website are available in Greece and abroad.

  1. How the Contract is Drafted

The information contained in these Terms and the details contained on this website do not constitute a sale proposal but an invitation to update. No contract will be deemed to have been concluded between us and you with respect to any products, except when your order is expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, then it will be refunded in full.

To place an order you will be asked to follow the purchase process and press the “Approve Payment” button. You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted, as this is a suggestion from you to us to purchase one or more products. All orders are accepted by us and this acceptance will be confirmed by sending you an e-mail confirming that the product has been shipped (“Shipping Confirmation”). The contract for the purchase of a product between us (“the Contract”) will be considered concluded only when we send you the Shipping Confirmation.

The Contract will only apply to products whose shipment we have confirmed in the Shipping Confirmation. We are not obliged to supply you with any further products that may be part of your order, only when the shipment of these products is confirmed with a separate Shipping Confirmation.

  1. Product Availability

All product orders depend on their availability. In this light, in case of difficulties in supplying or depleting the products in stock, we reserve the right to inform you about similar products of equal or superior quality and value, which you can order. If you do not wish to order such products, we will refund the amount you may have paid in full.

  1. Order Rejection

We reserve the right to withdraw from this website any product at any time and / or to remove or edit any material or content on this website. While we make every effort to process all orders placed with us, there may be exceptional circumstances in which we may have to refuse to process an order after we have already sent you the Order Confirmation, which we reserve the right to process. at any time in our sole discretion.

We have no responsibility to you or any third party for the withdrawal of any products from this website, as well as for the removal or processing of any material or contents of the website or for the refusal of processing or acceptance of an order after we have sent you the Order.

  1. Delivery

Without prejudice to the provisions of condition 7 above regarding the availability of products and subject to exceptional circumstances in this case, we will make every effort to complete your order for the product (s) listed on the Shipping Confirmation by the delivery date specified in the Shipping Confirmation or, if no delivery date has been set, within the estimated time period shown when choosing a payment method, and in any case within 30 days from the date of the Order Confirmation.

Παρόλα αυτά, καθυστερήσεις μπορεί να προκύψουν σε περιπτώσεις όπως προσαρμογή των προϊόντων στις απαιτήσεις του πελάτη, ανάλογα με την περιοχή παράδοσης ή σε απρόβλεπτες περιστάσεις.

If for any reason we do not manage to meet the delivery date, we will inform you and offer you the option to either continue the purchase by setting a new delivery date on our part, or cancel the order with a full refund.

Please note, however, that we do not make deliveries on Saturdays and Sundays.

For the purposes of these Terms, “delivery” shall be deemed to have taken place or the order shall be deemed to have been delivered when you or a third party designated by you, other than the carrier, has acquired physical ownership or control of the products, the which will be evidenced by the signing of the receipt of the order at the agreed delivery address.


  1. Unable to Deliver

If it becomes impossible for us to deliver your order to you, we will try to find a safe place to leave your parcel. We will also leave a note explaining where your order is and what you need to do to receive it. If you are not at the delivery point at the agreed time, please contact us again to reschedule the delivery to another day.

If, after 15 days from the moment your order is available for delivery, the said order has not yet been delivered for reasons not due to our fault, we will consider that you wish to cancel the Contract and the Contract will be considered expired . As a result of the termination of the Contract, we will refund any payment we receive from you, including delivery costs (except for any additional delivery costs incurred in the event that you have chosen any other delivery method than the basic and less expensive method we offer. ) as soon as possible and in any case within 14 days from the date on which the Contract expires.

Please note, however, that shipping resulting from the termination of the Contract may have a higher cost, with which we are entitled to charge you.

  1. Risk Transfer and Product Ownership

Responsibility for the products is transferred to you once you or a third party designated by you, other than the carrier, has acquired physical ownership or control of the products.

Ownership of the products passes into your hands either with the full collection on our part of all amounts due in relation to the products, including shipping costs, or with their delivery (as defined above in term 9) if it takes place later from collection.

  1. Price and Payment

The price of each product will be the one set at any time on our website, except in cases of obvious error. We always make sure that all the prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and give you the opportunity to re-confirm the order at the corrected correct price or cancel it. If it is not possible to contact you, we will consider that your order has been canceled and we will refund you in full any amount you have paid.

We are not obliged to supply you any product at the wrong lower price (even if we have sent you the Shipping Confirmation), in case the price error is obvious and indisputable and can be reasonably recognized by you as the wrong price.

The prices on our website include VAT but not the shipping costs, which are added to the total price as shown in the Purchase / Delivery Cost Guide, the content of which is an integral part of these Terms.

Prices are subject to change at any time, however, subject to the specifics immediately above, any changes will not affect the orders for which you have already received an Order Confirmation.

Once you have selected all the products you want to buy, these will have been added to your shopping cart and the next step is to place your order and pay. To do this, you must follow the steps of the purchase process, completing or verifying the information requested at each step. Furthermore, during the purchase process, before payment, you can change the details of your order. A detailed description of the purchase process is provided in the Shopping Guide. Also, if you are a registered user, the file with all your orders is available in the “My Account” field.

Payment can be made with Visa, Mastercard and American Express credit cards and with PayPal.

To minimize unauthorized access, your card details will be encrypted. Once we receive your order, we will request pre-approval of your card to ensure that there is sufficient credit balance to complete the transaction.

If payment is made via PayPal, the amount will be charged upon confirmation of your order.

The moment you press the “Approve Payment” button you confirm that your credit card belongs.

Credit cards are subject to validation and approval checks by your card issuer. If the issuer of your card does not approve the payment, we are not responsible for any delay or non-delivery and we will not be able to conclude a Contract with you.

Orders through the electronic devices available in the stores and how to pay for these orders. During the purchase process, before the payment stage, you can modify the details of your order. You must choose the payment method and also whether or not you want a gift voucher (if this option is available) before you can place your final order. Please note that when you press the “Approve Payment” button on the screen of the device, your order becomes binding and you have to pay for it.

Payment can be made by Visa, Mastercard and American Express credit cards and the above formalities apply in relation to the validation and approval of your card.

  1. Buy Without Registration / Buy As A Guest

This website also allows shopping through the “buy as a visitor” feature. This way of buying requires only the necessary data for the processing of your order. Once the purchase process is complete, you will be given the opportunity to register as a member or continue as an unregistered member.

  1. Value added tax

According to the applicable rules and legislation, all purchases made through this website are subject to Value Added Tax (VAT).

In this context and in accordance with Chapter I of Title V of Directive 2006/112 / EC of the European Council of 28 November 2006 on the common system of value added tax, as incorporated in the Greek VAT Code, as The place of supply will be the Member State of the address where the products are to be delivered (ie Greece) and the applicable VAT rate in Greece will apply.

According to the applicable rules and the legislation of the respective jurisdiction, the “reverse charge” rule (Article 194 of Directive 2006/112) may apply to goods to be delivered to certain Member States of the European Union, if the customer is or is required to be taxable for VAT purposes. In this case, we will not charge VAT, subject to the confirmation by the recipient that the VAT charged on the supplied items will be reimbursed by the customer as part of the reverse charge procedure.

  1. Return Policy

15.1 Legal Right of Withdrawal

Right of Withdrawal

If you trade as a consumer, you may withdraw from the Contract (except in the case of one of the products in clause 15.3 below, where the right of withdrawal is not granted) within 14 calendar days without cause.

The withdrawal period expires after the expiration of 14 calendar days from the day that you or a third party designated by you, other than the carrier, acquired physical possession or control of the products, or in the case of ordering more products after the expiration of 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired physical ownership or control of the last product.

In order to exercise the right of withdrawal, you can either notify the Company by post to the address referred to in term 2, of your decision to withdraw from this Agreement expressly (eg by posting a letter). In order to withdraw in time, all you have to do is send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.

Withdrawal Results

If you withdraw from this Agreement, we will refund you without delay and in any case within 14 days from the day we were notified of the withdrawal, all payments we have received from you, including delivery costs (excluding any additional delivery costs to the original place of delivery that arises in case you have chosen any other delivery method than the basic and less expensive method that we offer you). The return will be made with the same payment method you used for the original transaction. In any case, you will be charged for this return. Subject to the above, however, we can withhold the return either until we receive all the products back or until we receive proof that you have returned the products, whichever comes first.

It is considered that you have done this on time if you have delivered the products before the 14 day deadline.

You will be charged the direct cost of returning the products.

You are responsible for any impairment of the products as a result of such treatment that alters their nature, characteristics and functionality.

15.2 Contractual Right of Withdrawal

In addition to the legal right of withdrawal granted to the consumer, as referred to in term 15.1 above, we grant you a 30-day period from the Shipping Confirmation to return the products (excluding the products listed in clause 15.3 below, for which the right of withdrawal not provided).

In case you return the products on time within the contractual withdrawal period, but overdue for the legal withdrawal period, only the value of the returned products will be refunded. The direct costs incurred as a result of the return of such products will be borne by you, provided that you have not used any of the free return methods described in clause 15.3 below.

You can exercise the right of withdrawal in accordance with condition 15.1 above, however if you inform us of the withdrawal after the expiration of the deadline for legal withdrawal, you must in any case return the products to us within 30 days of Shipping Confirmation.

15.3 Common Provisions (for both cases of withdrawal)

You may not withdraw from the Contract when the object of any of the following products :

  • Products tailored to customer needs.
  • Sealed products, which are not suitable for return for health reasons, and which were opened after delivery.

Your right to withdraw from the Contract applies only to products that are returned in exactly the same condition in which you received them. No amount will be refunded if the product has been used after opening, if the product is not in the same condition as it was delivered or if it has been damaged.

Therefore, you need to take proper care of the products while they are in your possession.

Please return the products using or including their original packaging, instructions and any other documents that may accompany the products. In any case, you must return the products together with the receipt you received upon delivery. When you receive the order, you will find a summary of how you can exercise your right of withdrawal.

Upon withdrawal, the corresponding products must be returned as follows:

a) Returns by courier company

If you choose to return a product through a courier company, you must contact us via our online contact form. You must return the product in the same package you received following the instructions described in the “RETURNS” section of this website. If you are a registered user, log in with your username and password. You will be able to request a refund from the order details. In case you made the purchase as a guest, you can request a refund via Courier by accessing the link that appears in any of the emails we have sent you regarding your order.

After examining the returned product in detail, we will let you know if you are entitled to a refund. Shipping costs will be refunded only if you exercise the legal right of withdrawal (see condition 15.1) within the legal deadline and provided that all the goods that make up the parcel are returned. The refund will be paid as soon as possible and in any case within 14 days from the day you notified us of the withdrawal. Subject to the above, however, we can withhold refunds either until we receive all the products back or until we receive proof that you have returned the products, whichever comes first. Refunds will always be made using the same method as when you paid for your purchase.

You are responsible for the cost and risk of the products being returned to us as described above.

If you have any questions, you can contact us through social media instagram, facebook and in the e-shop at stamatia.kalia and www.stamatiakalia.com or email info@stamatiakalia.com respectively.

15.4 Returns of Defective Products

In case you consider that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately via social media (instagram) and in the e-shop on stamatia accounts .kalia and www.stamatiakalia.com or email info@stamatiakalia.com respectively, describing in detail the product and its defect and we will give you instructions for further actions.

You can return the product by delivering it to the courier company that we will send to your home. You must return the product together with the receipt you received upon delivery of the product.

We will carefully review the returned product and notify you via email within a reasonable time if you are entitled to a refund or replacement (if any). The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the day we will confirm by e-mail that you are entitled to a refund or replacement of the defective product.

In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred for the return of the product. Your refund will be made using the same method of payment at the time of purchase. Your legal rights in accordance with applicable law are not affected.

15.5. Right to cancel and return products ordered from abroad

If you have ordered products through this website from another member state of the European Union outside Greece, the above for returns applies with the restriction that returns via courier that we have set can only be made to the original address within Greece where the product was delivered.

At the same time we would like to inform you that we are not obliged in any way (except in the case of defective products, where this term does not apply) to pay the shipping costs when the place of return is different from the original delivery address and the return costs when place of return is outside Greece.

  1. Liability and Disclaimer

Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased through our website is strictly limited to the amount of the purchase price of that product. Without prejudice to the above, our liability is not excluded or limited to the following cases:

a. In the event of death or personal injury due to our negligence,

b. In the event of fraud or fraudulent deception, or

c. In any case where it would be illegal or unfair on our part to exclude or limit, or attempt to exclude or limit, our liability.

Without prejudice to the preceding paragraph and to the maximum extent permitted by law, and unless otherwise provided in these Terms, we assume no liability for the following losses, regardless of the cause that occurred:

a. Loss of income or revenue

b. Loss of commercial activity

c. Loss of profits or contracts

d. Loss of expected savings

e. Data loss, and

f. Loss of time management or working hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted to or received from this website, unless otherwise expressly stated on the website. All product descriptions, information and material posted on this website are provided “as is” and without any further warranty either express or implied, other than warranties provided by law. In this light, if you trade as a consumer or as a user, we are obliged to deliver products that are in accordance with the Contract, taking responsibility for any non-compliance that exists at the time of delivery. The products are considered to comply with the Convention when:

a) agree with the description and quality described by us on this website;

b) are suitable for the purposes for which such products are normally used; and

c) have the quality and performance that is normal in products of the same kind and which is reasonably expected. To the maximum extent permitted by law, we waive all warranties, except for the benefit of consumers and users who cannot be legally excluded.

What is provided in this term does not affect your rights as a consumer or user, nor your right to withdraw from the Contract.

  1. Copyright

You acknowledge and agree that all copyrights, trademarks and all other copyrights in relation to all material and content provided as part of the Website, are at any time owned by us or our licensors. their. Use of this material is permitted by you only to the extent expressly approved by us or its licensors. This does not prevent you from using this website to the extent required to make a copy of an order or the details of the Contract.

  1. Viruses, Piracy and other Cybercrime

You may not misuse this site by knowingly transmitting viruses, “trojan horses”, “worms” and other malicious software or other material that is malicious or technologically harmful. You may not attempt to gain unauthorized access to this website and its server, or to any other server, computer or database linked to our website. You undertake not to attack the website through denial of service attack or through distributed denial of service attack. Violation of this obligation may constitute a criminal offense under applicable law.

Any such violation will be reported to the competent law enforcement authorities with which we will cooperate in order to reveal the identity of the electronic offender. Similarly, in the event of such a breach, your right to use this website will be terminated immediately. We do not take any responsibility for any loss or damage caused by a denial of service attack, viruses or other malicious software or technology that may infect your computer, its components, data or any other hardware due to its use. of this website or the download of material contained therein or similar material from another website to which this website refers.

  1. Links to our Website

Our website may contain links to other websites and resources provided by third parties. These links are provided for informational purposes only, and the content of such websites or resources is in no way under our control. Therefore, we take absolutely no responsibility for any loss or damage that may be caused by the use of these links.

  1. Written communication

Current legislation requires that some of the information or updates we send you be in writing. When you use our website, you accept that the communication with us will be done mainly in electronic form. We will contact you via e-mail or provide you with information by posting announcements on our website. For contractual reasons, you agree to this form of electronic communication and acknowledge that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirements under which such communication must be made in writing. This term does not affect your legal rights.

  1. Notifications

All notices sent by you to us must be submitted through our online contact form. Without prejudice to term 21 above and as otherwise provided, we have the right to notify you either by e-mail or at the postal address you gave us when submitting your order.

The notice will be deemed to have been duly served and received as soon as it is posted on our website or 24 hours after sending an e-mail or three days from the date of sending any letter. Sufficient proof of the delivery of each notice will be, in the case of a letter, the fact that the letter in question bears the correct address, postage and has been delivered to the post office and, in the case of e-mail, that the e-mail in question was sent to the specified email address of the recipient.

  1. Transfer of Rights and Obligations

The Agreement between you and us is binding on both you and our respective licensees and transferees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent. We reserve the right to transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition does not affect your legal rights as a consumer nor cancel, reduce or otherwise limit any express or implied warranty we may have made to you.

  1. Events of Force Majeure

We will not be liable or liable for any failure to fulfill or delay in the performance of any of our obligations under a Contract, which has been caused by events which are not subject to our reasonable control (Event of Force Majeure). A Force Majeure event is any act, event, impossibility, omission or accident that is not subject to our reasonable control and includes specifically (but not restrictively) the following:

a. Strikes, strikes or other trade union actions.

b. Social unrest, insurrection, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

c. Fire, explosion, storm, flood, earthquake, landslide, epidemic or other natural disaster.

d. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport.

e. Inability to use public or private telecommunications networks.

f. Acts, decrees, laws, regulations or government restrictions.

g. Any strike, damage or accident of the shipping and postal services or other means of transport.

The fulfillment of our obligations by any Contract is considered to be suspended for the period of the Force Majeure Event and the time for the fulfillment of our obligations will be extended for a period equal to the duration of that period. We will make every reasonable effort to end the Force Majeure Event or find a solution that will enable us to fulfill our obligations under the Convention despite the Force Majeure Event.

  1. Waiver of Rights

If at any time during the validity of a Contract we do not seek for your strict fulfillment of any of your obligations under the Contract or any of these terms and conditions, and / or if we fail to exercise any of the rights or remedies which we are entitled to under the contract or these Terms, this does not constitute a waiver of or restriction of such rights and remedies and does not relieve you of your obligation to comply with those obligations. Our waiver of an individual claim does not constitute a waiver of any similar claim in the future.

Any waiver by us of any of these Terms or of the rights and remedies we have under the Agreement shall be deemed to be valid unless expressly stated to be a waiver and notified to you in writing in accordance with the terms set forth above. concerns the Notifications.

  1. Partial Invalidity Clause

If a competent authority determines that any of these Terms or provisions of the Agreement are void, unlawful or unenforceable to any degree, those terms or provisions will be separated to that extent from the remaining terms and conditions which will remain in force. to the maximum extent permitted by law.

  1. Full Agreement

These Terms as well as any document expressly referred to in them constitute the entire agreement between us regarding the subject matter of each Agreement and supersede any prior written or oral agreement, conciliation or settlement between us. Both you and we acknowledge that, for the conclusion of this Agreement, neither of us has relied on any statement, commitment or promise made by the other party or implied orally or in writing in the negotiations between us prior to this Agreement, except unless otherwise expressly provided in these Terms. Neither party may exercise any remedy in respect of any false statement made by the other party, either orally or in writing, before the date of each Contract (unless the false statement was made fraudulently) and the exercise of remedies. on the other hand will only be allowed for any breach of the Agreement, as provided in these Terms.

  1. Our Right to Modify These Terms

We reserve the right to revise and modify these Terms at any time. By the time you order products from us or use this website, you are subject to our applicable policies and Terms, unless any modification to our specific policies, Terms or Privacy Policy is required by law or government authority. , case and in which case the changes will also apply to the orders that you had submitted before the changes.

  1. Law and Jurisdiction

The use of our website as well as the Contracts for the purchase of products through it are governed by Greek law. Any dispute arising out of or relating to the use of the Website or such Contracts is subject to the non-exclusive jurisdiction of the Greek courts. If you enter into a contract as a consumer, this clause does not in any way affect your legal rights.

  1. Comments and Suggestions

Your comments and suggestions are always welcome. Please send us your comments and suggestions through social media instagram and the e-shop to the accounts stamatia.kalia and www.stamatiakalia.com or to the email info@stamatiakalia.com respectively. If as a consumer you feel that your rights have been violated, you can address your grievances to us for an out-of-court settlement.

In the same context, if the purchase between us has been made through our website, we inform you, as required by European Regulation 524/2013, that you have the right to seek settlement of your consumer dispute with us through the online out-of-court settlement platform at https://ec.europa.eu/consumers/odr/.