OVERVIEW OF THE PRIVACY POLICY
- WHO WE ARE: We are the sole proprietorship of HATZISTERGIOU STAMATIA CLOTHES RETAIL TRADE and we process your personal data as the person in charge of processing.
- WHY WE USE YOUR DATA: We will use your data (collected electronically or in person), among other things, to manage your registration as a user, to manage your purchases of products or services, to answer your questions as well as, in case you wish, to send you personalized information.
- WHY WE USE YOUR DATA: We legitimize to process your data for a variety of reasons. The main reason is that we have to process them for the execution of the contract you enter into with us when registering and making a purchase or when you receive any of our services or functions, however there are other reasons that allow us to use them. , such as, inter alia, our interest in answering your questions or the consent you give us to send you our newsletter .
- WHO WE SHARE YOUR DATA WITH: We share your data with service providers who assist or support us, who may be companies or third parties with whom we have a contract .
- YOUR RIGHTS: You have the right to access, correct or delete your personal data. In some cases, you also have other rights, such as objecting to the use of your data by us or the right to the portability of your data, as explained in detail below. We encourage you to read our Privacy and Cookies Policy in full below to understand in depth how we use your personal information and the rights you have over it. .
BEFORE YOU START …
- In this Privacy Policy and Cookies you will find all relevant information regarding the use of the personal data of our users and customers, regardless of the channel or medium (online or in person) you use to work with us.
- If you would like information about how we use cookies and similar devices that may be installed on our customers ‘and users’ terminals, we recommend that you refer to our Cookies Policy.
- There is transparency about what we do with your personal data so that you can understand the implications of how we use your data and the rights you have in relation to your data.
– We have at our disposal all the information contained in this Privacy Policy and about Cookies so that you can check it when you deem it necessary and also
-you will find additional information for each processing of your data while you work with us.
- These are some of the terms we use in this Privacy Policy and about Cookies :
– When we talk about our Platform, we generally refer to any of the channels or media, digital or in-person, that you may have used to interact with us. The main ones are :
▪ Our Website .
▪ Our Application, which includes the mobile application that you have installed on your device and others that we may use on our Platform.
WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?
The person in charge of processing your data is :
▪ Stamatia Chatzistergiou Owner of the sole proprietorship, currently operating in Greece based in Thessaloniki and at 23 Komninon Street regarding the sale of “stamatiakalia” brand products
–Postal address: 23 Komninon Street, Postal Code 54624
– Email address of the Data Protection Officer : info@stamatiakalia.com
– e-shop: www.stamatiakalia.com
FOR WHAT DO WE PROCESS YOUR PERSONAL DATA?
Depending on the purpose for which we process your data from time to time, as explained below, we need to process one or more of your data, which will generally be, as the case may be, the following :
▪ your identity (for example, your first name, last name, picture, language and country from which you interact with us, contact details, etc.);
▪ financial and transaction information (for example, your payment or card details, information about your purchases, orders, returns, etc.)
▪ connection, geolocation and Internet browsing data (for example, location data, device ID or ad ID, etc.).
▪ commercial information (for example, if you have subscribed to our newsletter),
▪ information about your tastes and preferences.
Remember that when we ask you to fill in your personal data to access any function or service of the platform, we will mark certain fields as mandatory, as this is data we need to be able to provide the service or to give you access to this function. Please note that if you choose not to provide this information to us, you may not be able to complete your registration as a user or you may not be able to enjoy these services or features.
In certain cases, a third party may have provided information about you using a feature or service on the Platform, for example by sending you a gift card or sending an order to your address. In these cases, we only process your data in cases that are related to this feature or service, as mentioned herein.
Privacy Policy and Cookies .
In other cases, we may collect information passively, as we may use tracking tools such as browser cookies and other similar technologies on our Platform and in announcements that we send to you.
Depending on the way you interact with our Platform, e.g. depending on the services, products or functions you want to receive, we will process your personal data for the following purposes :
| PURPOSE | + information |
| 1. To manage your registration as a user of the Platform |
If you decide to register as a user on our Platform, we must process your data to identify you as a user of the Platform and to give you access to the various features, products and services available to you due to your status as a registered user. You can cancel your registered user account by contacting us through Customer Service. We inform you that the data we collect about your activity, which have been collected through the various channels of the Platform and which include your purchases, will remain linked to your account, so that all the information together is accessible. |
| 2. For the development, fulfillment and execution of the contract of sale or provision of services that you have concluded with us on the Platform |
This purpose includes the processing of your data, in particular for: ▪ Contact you for updates or informational notices related to the functions, products or services for which a contract has been awarded, including sending quality inquiries, so that we can determine the degree of customer satisfaction with the service provided service .▪ Manage payment for the products you purchase, regardless of the payment process used. For example : ▪ If, when purchasing any of our products through our website or application, you choose to enable your payment data storage feature and your shipping address for future purchases (where this feature is available), we must process the indicated data to activate and deploy this feature. Consent to enable this feature allows your payment data to be automatically completed in subsequent purchases, so you do not have to enter it in any new process and this data will be considered valid and effective for subsequent purchases. You can modify or cancel your payment details at any time through the section corresponding to the payment information, either from the registered user account you have registered on our website, or from the My Account section in the Application . ▪ Activation of the mechanisms needed to prevent and detect unauthorized uses of the Platform (for example, during the purchase and return process) as well as possible fraud committed against you and / or against us. If we believe that the transaction may be fraudulent or we detect abnormal behavior that indicates an attempt to fraudulent use of our functions, products or services, this processing may result in consequences such as the transaction being blocked or your account being deleted as a user. ▪ The management from time to time of possible changes or returns after the purchase and the management of product availability information requests, product bookings through the Platform, depending on the availability of such options . ▪ For pricing purposes and to make available tickets and invoices for purchases you have made through the Platform . ▪ Ensuring that you can use other available functions or services, such as purchasing, receiving, managing and using the Gift Card or Check Gift, and providing the access and use of Wi-Fi that we provide to our customers in physical stores. ▪ In order to be able to offer you through the Application special services (such as finding products, etc.) that are available in some physical stores, we may need to process your location and contact data. |
| 3. To respond to requests and requests you submit through Customer Service channels |
We process only the personal data that is absolutely necessary to manage or resolve your request or request. If you contact us by phone, the call can be recorded for quality purposes and so that we can respond to your request. If available, and you choose to use WhatsApp as a channel to contact Customer Service, we will share your phone number with WhatsApp Inc. (company located in the USA) to confirm that you are a user of this service. We encourage you to check your privacy settings and read your WhatsApp privacy policy to get more detailed information about what WhatsApp uses in the personal data of users who use their services.If available and you choose to contact Customer Service via the chat service of a social network or other affiliate, some of your personal information, such as your name or username, will be entered by your social network or partner account. Also, keep in mind that the data you submit to this service will be available on your social network or affiliate and are subject to their privacy policies, so we recommend that you check your privacy settings and read their privacy policies. social networks or affiliates to get more detailed information about the use of your personal data while using their services. |
| 4.For marketing purposes. | This purpose includes the processing of your data, in particular, for: ▪ The personalization of the services we offer you and the ability to provide you with recommendations based on your interactions with us on the Platform and an analysis of your user profile (for example, based on your shopping and browsing history).
▪ If and when you subscribe to our Newsletter, we will process your personal information to manage your subscription, including the sending of personalized information about our products or services through various media (such as email or SMS). We may also provide this information to you via push notifications once you have enabled it on your device. ▪ Accordingly, keep in mind that this data processing involves analyzing your profile as a user or customer to determine what your preferences are and therefore which products and services best suit your style when sending information to you. For example, based on your purchases and browsing history (ie depending on the products you clicked on), we will make suggestions for products that we think may be of interest to you, and if you are a registered user, we will provide you with the feature “basket recovery”. ▪ Remember that you can unsubscribe from the newsletter at any time and free of charge through the “Newsletter” section of the Platform, as well as through the instructions provided in each update. If you do not want to receive push notifications, you can turn this option off on your device. ▪ Display ads on the Internet that you may see when you visit websites and applications, for example, on social media. The ads you see may be random, but in other cases they may be ads related to your preferences or your shopping and browsing history. ▪ If you use social media, we may provide some information to the companies we work with so that they can show you our brand ads and, in general, offer you and users like you ads that take your profile into account. these social networking sites. If you want information about your data usage and how social media ads work, we recommend that you refer to the privacy policies of the social networking sites on which you have a profile. ▪ We also use your data to measure and analyze segments in the ads we display to users on some of our affiliate platforms. To do this, we work with third parties who provide us with the necessary technology (for example, cookies, pixels, SDK) to use these services. Please note that while we do not provide personally identifiable information to these partners, we do provide them with some form of identification each time (for example, the device-related ad ID, a cookie-related ID, etc.) For more information on this, see our Cookies Policy. Similarly, you can reset your ad ID or turn off personalized ads on your device by setting your preferences in your device settings section. ▪ Data Enrichment: When we collect your personal data from various sources, we may collect it under certain circumstances in order to improve your understanding of your needs and preferences for our products and services (including for analytical purposes, user profile creation, marketing studies, quality research and improving our interactions with our customers). This refers, for example, to how we might combine your information if you have a registered account and, using the same email that is linked to your account, make a purchase as a visitor or to information that is automatically collected (such as IP and MAC addresses or metadata) which we may link to the information you have provided to us directly through your activity on the Platform or at any of our stores (for example, information related to your purchases, either in physical stores or online , your preferences, etc.). ▪ Carry out promotions (for example, to organize contests or to send a list of products you have saved to the email address you specify). By participating in any promotion, you authorize us to process the personal data you have shared with us based on the promotion and to be able to share it through various media such as social networks or the Platform itself. In each promotion you participate, you will be provided with the terms and conditions where we will provide you with more detailed information about the processing of your data. ▪ To publish photos or images that you have shared publicly on the Platform or through our channels on social networks, provided that you have given us your explicit consent for this purpose. |
| 5.Usability and quality analysis to improve our services | If you access our platform, we will let you know that we will manage your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform and the actions we take on other sites, and applications so that we can improve our services. In addition, we sometimes conduct quality surveys and actions in order to know the degree of satisfaction of our customers and users and to identify those areas in which we can improve. |
HOW DO WE LEGALIZE FOR THE PROCESSING OF YOUR DATA?
The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the table below:
| Purpose | Legalization |
| 1. To manage your registration as a user of the Platform |
We process your data because it is necessary to execute the terms governing the use of the Platform. In other words, in order to be able to register as a user on the Platform, we must process your personal data, as otherwise we would not be able to manage your registration. We believe that we have a legitimate interest in linking to your account your purchases and the data collected through the different channels of the Platform regarding your activity. |
| 2. Development, fulfillment and execution of the contract for the purchase or provision of services |
We process your data because it is necessary for the execution of the purchase contract or the provision of services with you. Some process-related data processing is enabled only because you request or authorize it, such as storing payment data for future purchases or processing the data needed to scan cashier receipts up to the Application Wallet section or for to provide you with Coming Soon / Back Soon functions (where these functions are available). In these cases, our processing of your data is supported by your consent. In addition, we process your location data when you give us your consent, to offer you special services through the application when you visit one of our physical stores. We consider it in our legitimate interest to carry out the necessary verifications to detect and prevent possible fraud or fraudulent use of the Platform, for example when making a purchase or return. We understand that the processing of this data is positive for all parties involved: for you, as it allows us to enforce your protection against fraudulent third party attempts, for us, as it allows us to avoid unauthorized uses of the Platform. As well as for all our customers and society, as it protects the interests of all by ensuring that fraudulent activities are discouraged and detected when they occur. |
| 3. Customer service |
We consider it our legitimate interest to respond to any requests or questions you may have received through the various communication channels available. We understand that the processing of this data is also beneficial to you to the extent that it allows us to adequately assist you and answer any questions that may arise. When you contact us, specifically for the management of events related to your order or the product / service obtained through the Platform, the processing of your data is necessary for the execution of the purchase contract. When your request relates to the exercise of your rights, of which we inform you below, or to claims relating to our products or services, we are permitted by law to process your data for the purpose of complying with our legal obligations. |
| 4. Marketing |
We may by law process your data for marketing purposes because of the consent you give us, for example when you agree to receive custom information over multiple networks, when you agree to receive push notifications on your mobile device or when setting up your device. in relation to the privacy settings of your device, when you consent through the cookie settings or when you accept the legal terms and conditions for participation in a promotion or for the publication of your photos on the Platform or on the channels of our social networks. In order to offer you personalized services or to show you customized information, either on our Platform or on third-party platforms, as well as to participate in data enrichment, we consider it our legitimate interest to profile the information we have about you ( such as your browsing, preferences or shopping history) and the personal data you have provided to us, such as age or language, as we understand that data processing (in terms of specific data) is also beneficial to you because allows you to improve the user experience and access the information according to your preferences. |
| 5. Usability and quality analysis |
We believe it is in our legitimate interest to analyze the usability of the Platform and the degree of user satisfaction, as we understand that the processing of this data is also beneficial to you because its purpose is to improve the user experience and provide a higher quality service. |
HOW LONG WILL WE KEEP YOUR DATA?
The retention time of your data will depend on the purposes for which we process it, as explained below:
| Purpose | Data retention period |
| 1. To manage your registration as a user of the Platform |
We will process your data for as long as you remain a registered user (ie until you decide to unsubscribe). |
| 2. Development, fulfillment and execution of the contract for the purchase or provision of services |
We will process your data for the period of time required to manage the market for the products or services you have acquired, including any returns, complaints or claims related to the purchase of that product or service. Sometimes, we will only process your data until you decide, as in the case of the payment data you have requested to save for future purchases (where this feature is available). |
| 3. Customer service |
We will process your data for as long as it takes to satisfy your request or request. |
| 4. Marketing |
We will process your data until you delete or cancel your subscription to the Newsletter. Likewise, we will show you personalized ads until you change the settings of your device, your browser and / or cookies, in order to revoke the license to do so. If you participate in promotions, we will retain your data for a period of 6 months from the expiration of the promotion. |
| 5. Usability and quality analysis |
We will process your data occasionally during an action or a specific quality research or until we anonymize your browsing data. |
No matter how we process your data for the period of time that is absolutely necessary to achieve the respective purpose, we will then keep it properly stored and protected for the period of time during which liability may arise from processing it, according to the current legislation. Once the limitation period for each claim has passed, we will proceed with the deletion of personal data
DO WE SHARE YOUR DATA WITH THIRD PARTIES?
In order to fulfill the purposes stated in the Privacy Policy and on Cookies, it is necessary to give access to your personal data to third parties who provide us with support for the services we offer you, and in particular to:
▪ Financial Institutions,
▪ Α Fraud detection and prevention organizations,
▪ Technological and analytical service providers ,
▪ Service providers and partners related to the logistical support, transportation and delivery and / or facilities of their partners,
▪ Service providers related to customer service,
▪ Service providers and affiliates related to marketing and advertising, such as social networking sites, advertising agencies or advertising partners .
For the effectiveness of the service, some of the above providers are located in countries outside the European Economic Area which do not provide a data protection level similar to that in the European Union. In such cases, we inform you that we transmit your data with adequate guarantees and always maintaining the security of your data, using the most appropriate international data transfer tools, for example the Standard Conventional Clauses and any relevant additional measures.
In the event that we sell or transfer all or part of our business or assets to another company we have implemented any other business function as a result of corporate reorganizations, we may disclose your personal information to the future recipient of such businesses or assets. In the event of such a sale or transfer, we will make reasonable efforts to direct the transferee to use the personal data you have provided to us in a manner consistent with our Privacy Policy and Cookie Policy. In this case, we consider that we have a legitimate interest that is in line with the reorganization of our corporate structure.
Additionally, if you choose to use the Platform in different markets (ie by creating registered user accounts in different markets with the same email address), we may need to disclose or transfer information related to your account or activity to companies of the brand active in these markets, to the extent that they are directly involved in achieving any of the objectives described in section 2. We consider this necessary in accordance with our mutual interests and preferences.
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US YOUR DATA?
We are committed to maintaining the confidentiality of your personal data and to ensuring that you exercise your rights. With that in mind, we at Data Co-Managers have agreed that you can exercise your rights free of charge by writing us an email at a unique email address (info@stamatiakalia.com), simply stating why of your request and the right you want to exercise. If we deem it necessary to verify your identity, we may request a copy of a document proving your identity.
In addition, we may offer you the opportunity to exercise your rights and set your privacy preferences when you use some of our services or by making certain channels available on our Platform.
In particular, regardless of the purpose or legal basis on which we process your data, you have the following rights:
- Ask us for access to the data we have about you. We remind you that if you are a registered user of the Platform, you can also check this information in the section corresponding to your personal data.
- Ask us to correct the personal data we have. Remember that if you are a registered user of the Platform, you can also access the section corresponding to your personal data to modify or update your personal data. In any case, keep in mind that by actively providing your personal data to us in any way, you guarantee that it is true and accurate and you agree to notify us of any change or modification. The user is solely responsible for any losses or damages caused to the Platform or to the person responsible for the Platform or to any third party, due to the completion of incorrect, inaccurate or incomplete information in the registration forms.
Please note that as a general rule you should only provide your own personal data, not third party data, unless permitted in accordance with this Privacy Policy and Cookies.
- Ask us to delete your data if it is no longer necessary for the purpose for which we must continue to process it as we have already explained to you above or when we no longer have the authority to process it.
- Ask us to cancel or restrict the processing of your personal data, which means that in some cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the required time.
If you have given us your consent to the processing of your data for any purpose, you also have the right to revoke such consent at any time. Some of the circumstances in which you can revoke your consent are listed in detail in section 2 where we explain for what purposes we process your data.
If you do not want to send information to third parties to show you ads, you can do so by various means such as changing your device preferences, browser settings and / or cookies, controlling the privacy policies and settings of their websites social networks in which you have a profile or by sending us an email at the above email address informing us of your request.
When we have the right to process your data based on your consent or for the performance of a contract, as explained in section 3, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data you have given us in a structured, widely used and machine-readable form, in order to transmit it directly to another legal entity without hindrance on our part.
In addition, where the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
Finally, we inform you about your right to file a complaint to the competent regulatory authority of the Hellenic Personal Data Protection Authority:
WHAT HAPPENS WHEN YOU PROVIDE US THIRD PARTY DATA OR IF SOME THIRD PARTY HAS PROVIDED YOUR DATA TO US?
We offer functions or services that require us to process the personal data of third parties that you must provide to us as a user or as a customer, such as when you authorize a third party to receive an order. If you provide us with personal data of third parties or if it is necessary to request it in order for a third party to receive an order in your name, you confirm that you have informed that third party of the purposes and how we should process his personal data.
If a third party has provided your data to you or if you have provided it as a result of a function or service requested by one of our users, we will use it to manage that function or service, in any case within the limits of the purposes stated in this Privacy Policy and cookies, a link that is always included in our communications.
CHANGES IN THE PRIVACY POLICY AND COOKIES
We may modify the information contained in this Privacy Policy and about Cookies when we deem it necessary. If we do, we will notify you in various ways through the Platform (for example, through a banner, pop-up or push notification) or we may even send you a notification to your email address when this change is important to your privacy so that you can check for changes, evaluate them and, where appropriate, oppose or unsubscribe from a service or feature. In any case, we suggest you check this Privacy Policy and Cookies from time to time to see if we have made small changes or introduced any interactive improvements, taking advantage of the fact that you will always find it as a permanent point of information on our Website and Application.
INFORMATION ABOUT COOKIES
We use cookies and similar devices to facilitate your browsing of the Platform, to understand how you interact with us and, in some cases, to be able to show you ads based on your browsing habits. Please read the Cookies Policy to understand in more detail the cookies and similar devices we use, as well as their purpose, how to manage your preferences, as well as other information you are interested in.